Misaligned table top, expects customer to take it apart and prepare it to be shipped back. Joke of customer service

Reply by our customer service

Hi. Your feedback is important to us. We're so sorry that we didn't meet your expectations for this product at this time. On the other hand glad to know the concern has already been looked into. Thank you.

This frame wobbles at the standing height. The monitors if attached on the arm will wiggle a lot when you type. This is is a design issues. As per their product specialist this is normal and the explanation they gave me when I contacted them is as When the lifting table is the lowest, the lifting column is retracted, the internal force arm of the tube is the longest, and the top displacement is the smallest. When the lifting table is the highest, the internal force arm of the tube is the smallest and the top displacement is the largest

Reply by our customer service

Hi there, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the product. I'm sorry that we didn't meet your expectations at this time. On the other hand, I'm happy to know that your concern has been taken care of already. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email at support@shopperplus.com Thank you!

did not receive yet and no help tracking the order, been two weeks

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "Sit-Stand Dual-Motor Height Adjustable ADR Gaming Desk Frame, Electric-Black- PrimeCables® Cab-M02-23R-BK." I'm sorry that we didn't meet your expectations for this product at this time. On the other hand, I'm happy to know that you're concern has been taken cared of already. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca. Thank you!

Le service de livraison est le plus mauvais que j'ai connu sur le WEB.

Le produit est très bien et facile à assembler. Je vais changer pour un 5 étoiles dès que le support clientèle me rappel pour régler mon problème avec une pièce. Après 10 jours et deux tentatives , je ne recois aucune réponse. Pour cette raison , je mets 1 sur 5 . Nice product but very their customer support is not efficient. I tried to contact them twice to fix an issue on a part and no feedabck after 10 days . for that reason, I put 1 on 5. will change for a 5 if they fix my problem.

Wobbles a lot. Like you can't put a full cup of coffee when the desk is high, it wobbles way too much. Just having one of my kids coming excited/slightly jumping when coming will make my monitors (arm-mounted) move and the whole thing wobble. It seems sturdy but after searching "what makes a standing desk wobbles" I found that this standing desk lacks a lot of important structural features.

Reply by our customer service

Hi there, We appreciate you taking the time to let us know your feedback. We're so sorry that we didn't meet your expectations at this time. Please let us know how we can assist you further. Stay safe.