It says it is rated to hold up to 25 pounds each arm, but it can't hold up my Dell monitor. (Which is a lot less than 25 pounds.)

Reply by our customer service

Hello, we are sincerely sorry to hear that the item is not strong enough. If you have any questions, please feel free to contact us by email (support@shopperplus.com), by chat or call us: 1-866-979-7463

Very solid and not that hard to install. The wire cover for the main section came broken ... I've contacted customer support and opened a ticket... still no news from them... that's why the 2 out of 5

Reply by our customer service

Hi there, Thank you for your feedback. Please check your inbox for additional assistance. Have a nice day and stay safe!

I'm giving this 2 / 5 flags because of missed expectations. I think for the value, this is great (hence the 2 flag); however, I'm disappointed by the limited flexibility of this mount. If I have an opportunity to re-do my purchase, I would opt for 2x of the single mounts (very similar built, but would afford me more flexibility). Currently, this double mount doesn't let me position the monitors exactly how I want to position them -- if I get them side-by-side, they are too close to me. I can correct this by pushing them up a bit, but if I do that, then they're too high up. As a product, this is a quality option, but you need to know what you are buying. I dismissed comments from those that told me to buy 2x single mounts, and I'm paying the price :(. I'm unhappy with the purchase as I can't sit properly, and the monitors are too close to my seated position. On the bright side, PrimeCables and Shopper+ have absolutely phenomenal customer service. Normally, I would consider returning this purchase, but it took me about an hour to have everything set up, and I fear that dismantling this and re-building single mounts would take too much time :(. I may opt to sell off the assembled mount locally, and then re-buy another PrimeCables option, but we'll give this mount some time. A+ on the product quality A+ on built in cable management C- on the product flexibility C- on overall computing experience after install Oh, and I have 2 x 27" monitors, each weighing in at ~10.5lbs. This is very close to the upper limit of the supported weight, and it shows. I had to use a power tool to tighten the tilt adjuster as the monitors would droop slightly with the stock tightness. All this to say that if you've used a dual monitor stand like this before, you'll be happy. You'll enjoy the high quality workmanship of the materials and the lifetime warranty backing this product. If you've previously used solo monitor mounts, you'd be better off looking at other offerings from PrimeCables.

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards