Look at the picture very carefully. You will notice that 2 of the pliers on the right side do not operate like normal pliers (see left side ones) . When you squeeze the handle, it actually opens the pliers jaws instead of closing them like normal pliers. This means the spring is expected to hold whatever load it is you have on the jaws side of the pliers. This makes them pretty useless as pliers. I have never seen a design like this before. And I can't understand the great reviews. You will also notice even in the picture that some of the pliers tips don't even completely touch (see second from the right). The bent pliers tips also do not touch when closed. These are junk tools.

Reply by our customer service

Hi Jason, Thanks for sharing your feedback. If you need any assistance in regard to this 7“ Heavy Duty Carbon Steel Internal External Straight Bent Circlip Pliers Set, you recently purchased, please do not hesitate to contact us. You may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.