garbage product, got blocked at the first step with livingwise app, can't create account, always say internet issue, timeout. total useless

Reply by our customer service

Hi. We appreciate you taking the time to share your feedback and being so open with us. We're so sorry that we didn't meet your expectations at this time. If you have any questions or concerns about our products, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com for us to assist you further. Thank you.

Anybody know how to control it while liveWise server down? I could not login to LiveWise server through the app, giving me 500 error.

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "ZigBee Smart Hub For Your Smart Home Zigbee Sensors - LivingWise (LVS-VS20ZW-1UO)". Please know that we have sent you an email with regards to this matter for further assistance. You may also call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca. Thank you!

I am fairly convinced these do not work as mesh routers. Having a chain of these devices will not allow you to have a reliable connection any further from your hub. There are no tools to inspect the ZigBee network. So you either rely on faith it is working, or you observe it does not.

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards

I removed this product after about 2 months use to move another smart switch into the gang box beside it. When I reconnected the (properly labeled) wires and turned the breaker on, smoke began to pour out of the unit and a strong burnt plastic smell filled the air. I promptly shut the breaker and removed the product. I will likely be removing ALL of the switches that are installed as this should not be a remote possibility and makes me question the validity of the UL listing that is stated on the box (but on on the unit itself)

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards

Didn’t know that you have to have a hub to get this switches working

Reply by our customer service

Hello! Thank you for leaving a comment on this product. We are sorry to hear that you had a bad experience with the switch. We will send you an email to help you from there.

Bought 6 of those (3 dimmers and 3 on/off) because of discounts. No - I do not recommend it! No - It does not work with "Alexa" No - It does not work with Vera. No - It is not fully compatible with Zigbee. After half an hour of re-trying again and again - it finally paired with Echo Plus, but every now and then Echo Plus repeats that the device is malfunctioning... Even those couple times the dimmer worked with Echo - no dimmer actually - either 0 or 100%. If It switches on, then it does not switch off - and vice versa. Random errors. And all this at a distance of 1 m.

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards