garbage product, got blocked at the first step with livingwise app, can't create account, always say internet issue, timeout. total useless

Reply by our customer service

Hi. We appreciate you taking the time to share your feedback and being so open with us. We're so sorry that we didn't meet your expectations at this time. If you have any questions or concerns about our products, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com for us to assist you further. Thank you.

Anybody know how to control it while liveWise server down? I could not login to LiveWise server through the app, giving me 500 error.

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "ZigBee Smart Hub For Your Smart Home Zigbee Sensors - LivingWise (LVS-VS20ZW-1UO)". Please know that we have sent you an email with regards to this matter for further assistance. You may also call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca. Thank you!

It does not work. I’ve requested a return and it’s been ignored

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards

This hub works to connect the supported Livingwise/Orvibo Zigbee devices, but really it's a toy, not a practical device. It is supported only by the limited and poorly designed Livingwise and Orvibo HomeMate apps. It doesn't integrate with anything else: not Alexa, not Google Home, not IFTTT, not Homekit, not Home Assistant - nothing, which makes it pretty much useless for home automation. In addition it has the serious design flaw that it needs to be turned on manually with the On button when power is restored after a power failure, making it a poor choice for home security. There has been no attempt to upgrade the software functionality in 3 years. This product is a dead end. Don't waste your money.

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards

Not working from the box dealing with return/refund now, will see. Wanted this unit for my lights outside so I don't have to control it manually. The hub wouldn't have any light when plugging to router, so I wasn't able to connect/setup at all. Checked the switch, before installing into the wall, unit started to blink abnormally not as per documentation. Follow the setup procedure anyways, couldn't get the blue leds blink steady as per user manual setup. Packaging wasn't sealed, poor packaging, could of been an open/repackaged item. Not the first time I'm getting repackaged item from primecables.

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our 24 hours customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards

L'application plante au démarrage sur 2 téléphones, Pixel 1 et Pixel 2. Cet article est donc inutilisable. Je changerai ce review si c'est réglé.

Reply by our customer service

Bonjour, Nous sommes très désolés, svp nous appeler dans le 1-866-979-7463 pour de l'aide.