Deficient power and it is not enough to massage.

cable pas assez long,

Reply by our customer service

Bonjour, merci de nous contacter. Nous sommes sincèrement désolés d'entendre que la câble n'est pas assez longue pour vous. Si vous avez d’autres questions, n’hésitez pas à nous contacter par courriel (support@shopperplus.com), par chat ou appelez-nous : 1-866-979-7463

Strap to keep it in place snapped almost immediately, now I can’t keep it in place anywhere.

Bought Nov 2019, havent used that much but suddenly stop working.

Reply by our customer service

Hi Del, Thanks for sharing your feedback. If you need any assistance in regard to this Shiatsu Deep Kneading Neck, Shoulder, Leg Massage Pillowyou recently purchased, please do not hesitate to contact us. You may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

not comfortable

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards