J'ai reçu un tambour au lieu de la cartouche par erreur de commande. J'ai voulu le retourner le lendemain, mais le service à la clientèle ont refusé malgré qu'il n'a jamais utilisé et ce n'est pas un objet consommable. J'ai perdu 50$ sans rien avoir en contre partie.

Bought wrong one

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This has been an issue since I replaced it. It photocopies so light you can't read the copy. When I contacted customer support via chat I spoke with "Kenza" who was arrogant and rude due the fact that I am in an office setting without access to a camera to be able to take a photo of the poor quality copying that has been since the replacement. Her response was "you don't work all day". No Kenza I don't and I don't work for free so I cannot do it when I am home. When I got transferred to a super he suggested that I meant to order a toner and not a drum .... no sir, I replaced my toner over a month ago. Thank you, I'll NOT be repurchasing from this company again, from the support alone.

Reply by our customer service

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Did not work

Reply by our customer service

Hi. Your feedback is important to us. We appreciate you for taking the time to let us know your comment. We're so sorry that we didn't meet your expectations for this product at this time. If there's anything that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you.

I purchased this product to have when my previous toner ran out. When I finally went to use it it was over 30 days and past the warranty. Needless to say the toner was defective but I couldn’t return it. Trying to get in touch with Brother was hopeless. I wouldn’t purchase it again.

Reply by our customer service

Hi there, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the product. I'm sorry that we didn't meet your expectations at this time. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email at support@shopperplus.com Thank you!

No not at all because you send me the wrong order and you don't have any return or refund policy my all money and time is wasted

Reply by our customer service

Hi. Thank you for bringing this matter to our attention. We're very sorry we failed to meet your expectations. Please check your email for additional assistance. Thank you.