This item was obviously used and returned (and was not checked by shopper-plus when it was????). One of the permanent bolts (welded-on and integral to the back mount, so not replaceable) showed that a nut had been previously put onto it, and had been either cross threaded or was not metric (as is required). Also the included “cable management clip” that clips onto the arms to keep your cables organized, was cracked and broken. Have been a long time customer here at Shopper+, and had higher expectations of quality…..this purchase was disappointing.

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "Full motion TV Wall Mount 17" to 42" inch - PrimeCables® Cab-PSW738." We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about our products, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca as soon as possible for us to assist you further. Thank you!

This TV had sound issues where the sound would fade out and the only way to restore it was to set Rogers to "Other" in the audio setting and then back to "Dolby Digital" and it would be much louder. My TV Died after 18 months, and since it is over the 12 month standard warranty, no-one is willing to do anything. I got it on sale, however, can you imagine $359.99 (current price) for 18 months? I don't think I'll ever buy another Prime-cables branded device (cables are very good). Again.

Reply by our customer service

Hi there! Thank you for giving us your feedback it's unfortunate to know that the item didn't meet your expectation but if you need any help please send us an email at support@123ink.ca or by calling us at 1-866-979-7463, or by contacting our customer service by live chat or our online inquiry system. Your business is important to us and we'll be glad to assist you with it.

It's been 9 months since I received this, it's barely been turned on and already there's a dead pixel. What really disappointed me was after mounting it just once - one of the internal nuts that accepts the VESA mount machine screws just started turning internally! When I went to redo the mounting I couldn't remove the machine screw because the internal nut just kept spinning with it. Grabbed a reciprocating saw and cut the machine screw off. If the dead pixel had appeared by then I'd have just attempted to send this TV back. I'm writing this review on the PrimeCables 27' curved gaming monitor which has been perfect since purchasing 18 months ago (used for hours every day). It's obviously the 3rd party manufactures commitment to quality which is at issue here. As an inexpensive 43" TV the colours are a slightly bit off (requires tuning) so that's not surprising. The one thing I didn't notice when I order it is that the IR receiver sticks out on the bottom right hand side: only by about 1.5 cm. Disappointed enough to leave a 2 star review, but for the price I paid not angry enough to attempt to return it.

Reply by our customer service

Hi Matthew, Thanks for sharing your feedback. If you need any assistance in regard to this TV you recently purchased, please do not hesitate to contact us. You may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

Bought on 2019 New Year in December 2018. Now half backlight does not work. Worked exactly one year. Will contact support if they can repair.

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards

The bracket is not as good as its made out to be. For me the back plate would bot attach to the arm as the scrww holes were out of line.

Reply by our customer service

Dear customer, Thanks for your kind reviews and sorry for this inconvenience ! Could you please contact our customer service for help? We are more than happy to help you here. Best regards,

At first this out of the box seems like a great unit. In comparison to other wall mounts I've had over the years. This unit isn't as tight with tolerances if when everything is all adjusted. Didn't included the required allen key to tighten down the bolts that secure the vesa mount to the wall bracket. I wouldn't order this again and should've went with my other option on this site. Is it currenlty doing the job? Yes, it works once you get it setup correctly, but I can't see everyone figuring this out. The included level has a nonexistent magnet that was supposed to stick onto the wall mount, that didn't work out so well. Considering it was purchased on sale. I can't complain too much.

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our 24 hours customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ).We cover life time warranty for it .We are more than happy to help you here .Best regards