FAKE CABLE! item is NOT an 8k hdmi 2.1 cable. Purchased for the ps5, waited over a week for delivery and it would not work with my new 120hz TV. Tried it with my 144hz monitor and after checking display settings this cable isn't capable of 120hz in any resolution. You'd think the cable itself would have some sort of markings but Primecables just slaps a sticker on the bag to justify the price increase and sell fake 2.1 cables.

Reply by our customer service

Hi chris, Thanks for sharing your feedback. If you need any assistance in regard to this cable you recently purchased, please do not hesitate to contact us. You may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

The product is not as described or defective. Website says these should be marked as HDMI 2.1 certified. They were simply in clear plastic bags and the cables have no marking on them indicating they are high speed. I have been A/B'ing with another cable and these cables are dropping audio and video once or twice every 20 to 30 mins. I have asked for a return.

Reply by our customer service

Hello, we are sincerely sorry that the item is not working properly. If you would like to return the product, please feel free to contact us by email (support@shopperplus.com), by chat or call us: 1-866-979-7463

Ce câble n’a pas amélioré la qualité de l’image du tout.Il est arrivé sans aucune impression dessus le fil lui même.Ca pourrait être un fil du dollar store.J’ai demandé pour faire un retour à primecables mais pas de nouvelles.Allors je crois bien que ce sera ma dernière commande.

Reply by our customer service

Bonjour Nous sommes désolés pour ce câble défectueux. Notre équipe du service client vous contactera pour organiser un renvoi de l'article ou un crédit

These wires are not high quality at all !!!!

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards