Black 802XL cartridge was recognized by Epson but does not work.

Reply by our customer service

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While the black and red cartridges work fine, the blue and yellow are awful. All the cartridges look different from one another. Despite several attempts with print head nozzle checks and cleanings, the results are pathetic. See photos attached.

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "Epson 802 T802XL Remanufactured Ink Cartridge Combo High Yield BK/C/M/Y - Moustache®." We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about our products, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca as soon as possible for us to assist you further. Thank you!

I have been disappointed in the last several orders of the T802XL cartridges I have received. The cartridges seem to leak near the printhead and I get blobs of ink when I print. I recently cleaned all my printheads and the printing was fine, but this morning I am getting blobs of ink again. I hope 123ink.ca can resolve this problem.

Reply by our customer service

Hello, we are very sorry to hear that you are not satisfied with the product. If you have any questions, please contact us by email (support@shopperplus.com), chat or call us: 1-866-979-7463.

have used them before but this time colours are off and not bright.

Reply by our customer service

Hello Donna, thank you for your feedback. We are sorry to hear this time, the colours cartridges are off and not bright. If you have any questions, please feel free to contact us by email (support@123ink.ca), by chat or call us: 1-866-979-7463

The yellow cartridge is not working. Phoning in the morning to find out where we go from here.

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards

I received my order ot T802XL compatible ink cartridges and installed them into my WF-4730. The chips were properly recognized and the ink reported full. I ran a print head cleaning, followed by a print head alignment (required four pages with <5% ink coverage to run the set of alignments), then printed a dozen test pages of 80% ink coverage to flush the new ink through the system. After that, the printer is reporting two of the cartridges as half depleted and the other two cartridges as one-quarter depleted. This is a remarkable rate of depletion and does not match the advertised page quantity of Black:2600, Cyan/Magenta/Yellow:1900. It's unbelievable, actually, and tells me that these cartridges are somehow deficient relative to their advertising and when compared to the OEM cartridges. The quality of the test prints are perfectly adequate, but the quantity of the ink is deficient. Given the low quantity of ink, these are unlikely to have any savings relative to buying OEM.

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our 24 hours customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards