So here is my love/hate with this headset. For me the sound is phenomenal for the price point. The ANC works well enough that I get lost in my music world and nothing outside bothers me. The ear muff padding is soft and comfortable. Basically a 5 out of 5 set. Except....the physical construction at the ear muff swivel joint is poor. My first set lasted 11 months when the left ear broke. I did get a replacement under warranty and all was good again. Five months later the replacement set broke in the exact same spot (see pics). Now I long out of warranty. I use these daily for work (MS Teams, Skype, etc.) as well as streaming music. I take the headset off and put them on several times a day. This activity exposes a weak point in the construction. The small area of plastic just can't handle repetative flexing. So I have to bring down my rating on this product. The replacemenet headsets I'm looking at now have metal pins through that swivel point I spoke of and look like they should be more durable. It's a pity because I do like all other aspects of the Primecables headphone. Hopefully the design will improve over time.

Reply by our customer service

Hi. Thank you for posting a review. We're sorry to hear you had such a frustrating experience and that we didn't meet your expectations for this product at this time. If there's anything that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you.

I haven’t received anything from your company or my refund at all, I will take legal action and my credit card provider will do the same thing

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards