Bought two of these, one for TV/clock/set top cable box in a bedroom. One for dehumidifier and fan in basement. Separate circuits and loads well below the device maximum. Both had been working reasonably well though the Tuya app is a bit inscrutable. Suddenly this week both devices are offline and the Reset button on both of them does not work and the associated Reset light indicator on both of them is out. There was no power surge (my computer uptime/network log did not show a reset) and none of my other ~50 network devices had any issues. These 2 devices are suddenly bricks at the same time after 2 years. It's like they were shut down remotely or there was a failed firmware update or something (I did not apply any update nor am I aware of any user method to do so with these devices) Anyway, both simultaneously and suddenly fell off the network, are unresponsive to reset/reconnect and show no reset light and are now useless even as dumb power bars. Strange and disappointing.

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the ""Smart Power Strip 4 Sub-Control Outlets 2 USB Ports, Compatible with Alexa, Google"". We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about the said item, you may call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you!

Works great but why the hell does everyone of these damn things have the outlets so close together that a power brick takes up two or maybe 3 outlets??? Would be nice if it came in black as well, but on/off remote functionality is great.

Reply by our customer service

Hi Kevin, Thanks for sharing your feedback. If you have any other questions, you may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.