Compliqué, n’arrive toujours pas à m’en servir même en suivant le user guide, Vraiment pas friendly, grande deception

Reply by our customer service

Bonjour, Nous sommes désolés, svp nous rejoindre dans le 1-866-979-7463 pour de l'aide

doesn't work anymore. not happy

Reply by our customer service

Hi there, Thank you for reaching out to us. We are very sorry for the inconvenience this has caused you. We will do all that we can to looking into this for this.

The buttons didn't work properly. I had to listen to bird chirping for half an hour till it ran out of battery. Also the printed instructions are tiny. Had to use a magnifying glass to read them. Such a pity, it seemed to be an useful gadget . I returned it.

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "Wake Up Light Alarm Clock with Sunrise Simulator, Touch Control, Bluetooth - LIVINGbasics™." I'm sorry that we didn't meet your expectations for this product at this time. On the other hand, I'm happy to know that you're concern has been taken cared of already. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca. Thank you!

very short usb cable, no ac adapter to plug into. The instructions just tell you what the buttons do, no real instructions on how to set the time or the alarm. They really need to work on rewriting the instructions, and make the font size in a readable manner. Need a high powered magnifying glass to read it. Although most of the things I buy at shopper+ or primecables are high quality and reasonable price, this is one item I would avoid buying. Product was defective when I first got it. stuck on same screen pushed all buttons and nothing changes, it just makes bird chirping noise that I cant stop.

Reply by our customer service

Hello Robert, thank you very much for your feedback. We are sorry to hear the item is not good to use. If you have any questions, please feel free to contact us by email (support@123ink.ca), by chat or call us: 1-866-979-7463

Très mauvais produit. L’alarme est peu fiable, elle ne se déclenche pas toujours. La batterie a une capacité très limitée et l’appareil jase en pleine nuit, ce qui est franchement très pénible. La puissance de l’éclairage est bien trop faible pour une quelconque efficacité et, finalement, le son du haut parleur est d’une très mauvaise qualité. Pour ce prix il vaut mieux se tourner vers des ampoules intelligentes.

Reply by our customer service

nous sommes désolés de voir que vous n'êtes pas satisfait de l'achat de ce réveil. Un de nos représentants du service client sera en contact avec vous pour obtenir de l'aide

I DO NOT RECOMMEND THIS PRODUCT! Unless of course you plan to buy a new alarm clock every year. I thought this was a decent product but it only lasted less than 1.25 years under regular usage. Suddenly it no longer works at all - none of the functions/buttons do anything and it doesn't display the time, it's just completely broken.

Reply by our customer service

Hi there, Thank you for your feedback. Please check your inbox for additional assistance. We hope you'll come and see us again soon! Have a nice day and stay safe!