Cartridge does not work. Website said it was compatible with Canon MX340. Received error message "U051". Researched and was advise to clean the pins on the cartridge and printer. Performed this but it did not correct the error. I ordered a box of two. One has been opened and the second cartridge still in the box. Can I get a refund? Email is sesrao@hotmail.com. Photo attched showing error message.

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the ""Canon PG-210XL Remanufactured Black Ink Cartridge High Yield"". We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about the said item, you may call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you!

Poor customer service. It took 45 minutes on the phone trying to replace defective product. The representative didn't seem to know how to handle problem and I was kept on hold twice while he consulted with someone else.