potential spilling hazard

Coffee was really watery. Later received an email for a product recall because of the quality of the piercer.

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our 24 hours customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ).We cover one year warranty for it .We are more than happy to help you here .Best regards

Didn't work will. ☹️

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards

was recalled, havent used

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards

I wish I can give negative star for this product... got a call from 123.ca head office the day before the incident happened but they didn't leave me a voicemail... didn't know this product is being recall due to safety concern... my mom got burned on her face and neck suffering from second degree burn after the product didn't give out any coffee for over 10 mins!!! I only knew it was recall after going on the site and read all the review!!! will not recommend..

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards

Unbelievable crappy customer service - I get a phone call that the item is being recalled and that a pre-paid courier slip is coming to ship it back. No pre-paid courier slip arrives. I make multiple attempts to contact the company - 800# is always busy. I try an online chat session - no response. BTW the website has a glaring English grammar error on their Returns and Refunds page "Sumit an new support ticket"

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards