The gel seat was incredibly hard, it felt like I wasn't even sitting on a memory foam pad at all. I'm sure it's made that overtime it would soften itself up, but the one I had felt like a brick. Furthermore, the pad was so thick that it added too much height to make chair. My desk is not adjustable in height, and I was already at my lowest chair setting, so now I'm sitting way too high. Overall, this is not what I am expecting and plan to return the product

Reply by our customer service

Hi there Chan! I am so sorry to hear that you are not at all satisfied with the seat cushion. Please verify your email at your earliest convenience as I have reach out to you in order to rectify this. Thank you! Amanda

très dur j'ai eu plus mal au dos avec ce coussin .Service impeccable. 5 etoiles pour le service

Reply by our customer service

Bonjour, nous sommes désolés que l'item était pas la qualité désiré. Nous sommes content que le service fut impeccable.

not comfortable and looks ugly

Reply by our customer service

Thank you for your feedback. I am sorry to hear you are not satisfied with our products. Please feel free to contact our customer service team by phone 1-866-979-7463, via live chat or email support@123ink.ca. Thank you!