Terrible product and terrible customer service. Don't buy that! It is likely to come with 1/ missing parts, 2/ poorly-designed parts, 3/ incorrect assembly instructions, 4/ incorrect specifications. The customer service does not own up to their mistakes. They keep lying, promise a follow-up call that never comes. In the meantime, the desk remains unassemblable and nothing is done to ship replacement parts.

Reply by our customer service

Hi there, your feedback is important to us. We appreciate you for taking the time to let us know your comment about the product. I'm sorry that we didn't meet your expectations at this time. Please don't hesitate to contact us at 1-866-979-7463, or contact our customer service by line chat or send us an email at support@12ink.com and we will try to help you out with whatever you are having.

I do not recommend this product. I bought two of these, and it's a huge disappointment. Received one of them with broken caps, missing pieces, bent metal, and both of them have poorly made metal pieces which do not align with the rest of the assembly. Apparently, these poorly made metal pieces are not the same as advertised nor the same as the customer pictures I'm seeing while posting this review. I had bought a primecables desk before that did not pose any assembly problem. I don't really know what I can do with these two desks that cannot be put together...

Reply by our customer service

Hi Jeremie, Thank you for bringing this matter to our attention. We're very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly check your email for additional assistance.