This bidet came with a t valve that doesn’t fit to my water tank. So i had to buy a 3/8 t valve to get the job done.

Reply by our customer service

Thank you for taking the time to share your experience. We're sorry to hear that it wasn't up to your expectations, we're grateful for your feedback, we will take the necessary steps and will use it to improve our products and business. Again, thank you for providing us with your thoughts and comments in regards to this.

I installed correctly but it made a huge toilet seat gap. I'm fine with tiny gaps but these ones were huge...

Reply by our customer service

Dear customer, Your feedback is important to us. Thank you for taking the time to let us know your comment about the "LB-BT-580." I'm sorry that we didn't meet your expectations for this product at this time. Please monitor your email for further assistance with regards to this. You may also call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you!