Just received and have not used it as yet.

Bought November 2022, and by Feb 2024 it is now a paperweight. Was good when it worked but it didn't last too long. Handle and lid broke over time just with use, and now if it's not watched will continue boiling the water until a fire starts.

Large capacity. Very loud.

Reply by our customer service

Dear Customer, Thank you for your feedback on our Electric Kettle. We're pleased to hear that you are happy with the large capacity feature. We understand that the noise level has been a concern and we apologize for any inconvenience this may have caused. Our design team is continuously working on improving our products, and your input is valuable to us for future developments. If there's anything we can assist you with, or if you have further feedback, please feel free to reach out to our customer service.

It is fine except that it is decidedly not "cool touch". Double stainless steel wall or not, you could fry an egg on it after boiling water. I am doubtful that you should advertise it as cool touch – in my view you could be opening yourself to liability.

Reply by our customer service

Hi. Your feedback is important to us. We're so sorry that we didn't meet your expectations for this product at this time. Please let us know how we can assist you further. You call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you.

Solid built, but I don’t like it doesn’t have the water level indicator

This Electric Kettle is nice but is too tall for a 1.5 L kettle.

Reply by our customer service

Hi George, Thanks for sharing your feedback. If you have any other questions, you may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.