there are few defects/issues with the quality, which make me wanna ask to be compensated for... you can get cut easily are there are too many sharp edge around the grill - numerous burrs... some parts were bent, and some are not shaped right. for example: the vent doesn't sit flush/proper - access air still keeps entering ( even if fully closed, making it difficult to control temps. things are poorly held by nuts and bolt (instead of rivets on most other grills) some parts are simply bent off - as you can see the 3rd photo where the ring is completely out of shape on one end - and it was impossible to bring it back in shape ... + on the other end of the ring, it has very poor welding that shows. some parts are really lose and flimsy, such as the vents in the ash catcher and if you try to tighten it a bit, yiu can open the vent fully. the paint job is horrible - multiple area show dried up dripping paint. in general, either i got a defective product or its just really poor quality.... but I guess u can grill some stuff on it, if you have no other grill.

Reply by our customer service

Hello, we are sincerely sorry that you may not like the quality of this item. If you have any questions, please feel free to contact us by email (support@shopperplus.com), by chat or call us: 1-866-979-7463