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Epson T822XL T822XL120-S Compatible Black Ink Cartridge High Yield - Moustache®

Reviewed by23customers
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  • 1 /5

    By

    from British Columbia

    Thanked 1 times for 1 review
    Mar 07, 2023

    Worked initially on my Epson WF-3820 but after performing a printer update that needed to be done, the relatively new cartridge (only used a few times) unfortunately did not work any more, with a message showing "Cannot recognize ink cartridge. Try installing again."

    Reply by our customer service

    Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the ""Epson T822XL T822XL120-S Compatible Black Ink Cartridge High Yield - Moustache®"". We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about the said item, you may call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you!

    Was this review helpful? Thanks (1 people thanked jjcc for this review)
  • 1 /5

    By

    from Ontario

    Thanked 0 times for 4 review
    Aug 10, 2022

    Epson has updated their firmware to no longer recognize these cartridges. If you haven't updated your firmware, you should be ok. If you did, these will not work, and there is no firmware roll back. I've been down that rabbit hole. Epson know EXACTLY what they are doing, so now you know too. This is NOT Shopper+ fault, so I don't blame them in this. But they should at least make buyers aware of the issue, or just stop selling these units.

      Reply by our customer service

      Hello, thank you for your feedback and your advice. Kindly be informed that we have taken a note on the website page: Please do not upgrade your printer firmware to avoid cartridges not being recognized and also turn the printer auto-update off. If you have any questions, please feel free to contact us by email (support@shopperplus.com), by chat or by calling us: at 1-866-979-7463

      Was this review helpful? Thanks (0 people thanked Michel P for this review)