I received my first Muscle Percussion Fascia Gun before Christmas and it didn't work. I am rating the replacement which works great and we really like it. Now i am going to rate customer service at a four. It was mostly a good experience. I logged in and told them it didn't work. Within 24 hours Shopperplus got back to me and wanted a video or a picture of the Gun. I don't know why they wanted that but i took a short video and tried to attach it to my reply. It didn't work. For some reason their web site won't accept a video that they asked for. I made the video quite small, less than what they wanted and still would not accept. Finally sent them a couple of pictures and it sent off OK. I also said I wanted to replace rather than get my money back as it was on a good sale. They got back to me in a couple of days, sent me a mailing label and said they would credit my payment method. I immediately ordered another as it was still at sale price. Its not hard to figure out what happened next, instead of giving me a credit like they said they would they sent me the item again. After getting a hold of customer service again they immediately emailed me a return label and I returned the package to them. Customer service was generally quite good with a bit of a mix up, therefore a four rating as they were really good to deal with, very prompt with a few rough edges.

Used this on my ever sore knees/lags and have been feeling so much better! I am a massage therapist and know the benefits of massage very well and am so pleased to have this tool to help myself keep up with an active life. Will probably buy another one for my mom too! I've only used 1 attachment so far even!

We bought two more to give to our children

Great unit, I use it help my wife’s hip

Purchased as a gift, recipient said it is awesome.

works well, nice packaging, no issues so far