I had to return this product as not worked as per the description. It would be better if it had been worked properly. The return process was smooth and that why shopping is so much better for me to do here.

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "JMK-304." I'm sorry that we didn't meet your expectations for this product at this time. On the other hand, I'm happy to know that your concern has been taken cared of already. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you!

electrocuted my neck and returned it.

Reply by our customer service

Thank you sharing your feedback, we appreciate you for taking the time to let us know your comment about the product. On the other hand, I'm happy to know that your concern has been taken care of already. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email at support@shopperplus.com Thank you!

This thing basically electrocuted my neck.

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the ""Electric Pulse Neck Massager with Controller & Heat Therapy"". We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about the said item, you may call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you!