Tried to link it to my Google as per the instructions, and the provider is says to link to does not exist in the list. Also, I don't want to install a third party app and create ANOTHER user account. Not intuitive at all.

Reply by our customer service

Hi. We're sorry to hear about your disappointment. If there's anything that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you.

Kept being offline and online constantly, until it ended being offline and can't be turned back on. This was a span of about 5 days.

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the ""Smart Led Bulb WiFi Light Bulb, Dimmable Multicolor A19 E26"". We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about the said item, you may call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you!

I've never had any issues with WiFi bulbs but these seem to disconnect very often and are extremely slow to respond. The biggest issue is how you can't even use them as regular bulbs as only three cycles will reset them and when that happens they will permanently strobe until you sync them again in the app.

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "Smart Led Bulb WiFi Light Bulb, Dimmable Multicolor A19 E26 - LIVINGbasics LVB-08291." We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about our products, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca as soon as possible for us to assist you further. Thank you!

I ordered this on Black Friday sale and was excited to try it. The item arrived DOA, never got it to work. I contacted customer service and they were going to resend. It had been almost a week and still waiting to be packaged. Hopefully the new one works better.

Reply by our customer service

Hi there, Thank you for bringing this matter to our attention. We're very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. If you have any further concerns, please do not hesitate to let us know! Have a wonderful day!