does not work well, will not detect drive always, and keeps losing communication.

Reply by our customer service

Hi there, Thanks for sharing your feedback. I'm sorry that we didn't meet your expectations. If you have any other questions, you may reach out to us by submitting an online inquiry support@shopperplus.com , initiating a chat or by phone at 1-866-979-7463. We'll make sure to take note of this. Thank you.

Unfortunately I got a defective item , maybe a lemon : it disconnects and reconnects almost constantly. I asked for a refund for now.

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the ""Portable Aluminum 2.5" HDD Enclosure USB3.0 to SATA Hard Disk Drive Case"". We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about the said item, you may call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you!

The 2.5" Enclosure is good, I bought 2 of them 5/5. Being flooded after purchase with unsolicited emails from all the shopper+ platforms 1/5.

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "Portable Aluminum 2.5" HDD Enclosure USB3.0 to SATA Hard Disk Drive Case - PrimeCables® Cab-U23GC." We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about our products, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca as soon as possible for us to assist you further. Thank you!