Doesn't get anywhere as hot as advertised. Only settings 8 and 9 are usable, the rest are barely warm.

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the ""Electric Heating Pad, Heating Pad for Back Pain Neck and Shoulders, 12*24""". We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about the said item, you may call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you!

Does not heat up hot enough on highest setting.

Reply by our customer service

Dear customer, Your feedback is important to us. Thank you for taking the time to let us know your comment about the Electric Heating Pad. I'm sorry that we didn't meet your expectations for this product at this time. Please monitor your email for further assistance with regard to this. You may also call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you!