I knew something was wrong when I opened the package and noticed that the instructions were printed at an unreadably tiny size and the English was considerably worse than Google translate. I had to call to get one of the chip removing tools but it didn't fit on the cartridge or snap on as shown in their video, and it damaged the chip. You would need specialized equipment to actually remove an intact chip and re-install it correctly on one of these. Unless you possess this equipment and know what you're doing stay away.

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Ok so the description says you need to take the chip from the old toner, and yes I read that. The instructions that came with this new toner on how to do so were terrible. It mentions a chip removal tool which does not come with the toner, nor could I find it for sale on this website... The chip is absolutely tiny and very well secured. For any of you reading this, what ended up working well is we used a Leatherman file tool to very gently and slowly file from the outside edge and filed off one of the ridges holding the chip, we then had to use a knife point to jar it loose. Also make note or take a good picture of which way is up so you can put it in the new toner the correct way. In the end we got it in and working but it is not worth the hassle, I can definitely see people accidentally damaging the OEM chip without the proper tool which maybe doesn't exist??

Reply by our customer service

Hi. We're sorry to hear about your disappointment. Please let us know how we can assist you further. You call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you.