Do not buy this wheelchair. When I first purchased this wheelchair, the frame was faulty, so they replaced it for free. The replacement wheelchair is no better. On top of that, both casters bent and made the wheelchair unusable, just after a few uses going to the mall and grocery store. Now, I'm young and always have someone with me to assist using this wheelchair. I would hate to think what would happen to someone perhaps more vulnerable than me if this wheelchair broke and left them stranded. It's not worth the risk. Save your money and buy a good, sturdy wheelchair. Ideally one that won't break on you after a few uses and leave you stuck.

Reply by our customer service

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I bought the wheelchair with 26" rear wheels, not the 12" rear wheels. I'm not sure what is wrong with mine, but it does not track in a straight line unless you are on 100% level ground. Even an imperceptible incline/decline will make this chair pull hard to the left or right, to the point that you must push hard on one wheel only to get it to move straight. I have no idea if this is because the chair has a defect, or if it's just such poor quality. It's very difficult to maneuver, and the bars on the outside of the 26" rear wheel for pushing are so close to the wheel itself that my hands are bruised from catching on the wheel beside the push rail. Buyer beware. This would be better than nothing for very short-term use, but if you really need a chair this is a waste of money.