Reply by our customer service

Dear customer, Thank you for sharing your thoughts on our product. We appreciate your feedback, as it helps us understand how we can improve our offerings. We're glad to hear that you found the price of our chair without the headrest to be a positive aspect. We understand that cost is an important consideration for many of our customers, and we aim to provide competitive pricing. On the other hand, we apologize for the challenges you faced during assembly. It's important to us that our products are easy to put together, and we'll certainly take your feedback into account to improve the alignment of holes and overall assembly process in future versions. If you have any questions about how to adjust or use the lumbar support, please don't hesitate to contact our customer support team for guidance.