Materials feel sturdy, well made. However, the instructions are pathetic and confusing. The instruction sheet says it includes 5 parts. It actually has 7 parts, plus a draw-string bag. After much fiddling and referring to the drawings on the outside of the box, I have managed to assemble five of the parts into a long handle with snow-brush/squeegee on one end and ice-scraper on the other end. To make the shovel, I have to take a handle from the already assembled snow-brush and use it for the shovel's handle. So the shovel cannot be a separate unit and it cannot be extended longer. Imaging having to figure out how to disassemble and reassemble them in a snow storm! The design was a good idea but it was poorly executed.

Reply by our customer service

Hi. We appreciate you taking the time to share your comment and being so open with us. We're sorry to hear that it wasn't up to your expectations, we will take the necessary steps and will use it to improve our products and business. Again, thank you for providing us with your thoughts and comments in regards to this. Thank you.