I picked up the package on Jan 17 and found the footstep does not match the manual. I informed Shopper+ the same day. Today is Jan 22. I still not yet hear when they will send me the right footstep. As per the photo, the footstep is definitely not for this wheelchair. The footstep in the manual is closed rectangular shape (the green circle part) but the footstep I received is an open curve shape (the red circle shape). I don't know why it takes so long for Shopper+ Product team to ship me the correct footstep. I have good experience of online shopping. I came across cases such as shops miss to ship some parts or ship the wrong parts. I understand human may make mistakes but on-line shops have to fix the mistakes as soon as possible especially the item may be an essential item to the purchaser. In my experience with this wheelchair, it is just too disappointing and it is the reason I give it a one star. I don't know how long it takes for Shopper+ Product team to ship me the correct footstep. I hope they will double check and ship me the correct footstep and not just putting a small footstep box inside the big wheelchair box whereas the small box is footstep which is defiinitely not for the wheelchair I ordered.

Reply by our customer service

Thank you sharing your feedback, we appreciate you for taking the time to let us know your comment about the product. On the other hand, I'm happy to know that your concern has been taken care of already. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email at support@shopperplus.com Thank you!