Reply by our customer service

Hi there, Thank you for sharing your experience with the STORA™ Slide-Out Under Sink Organizer. We’re glad to hear that the return process went smoothly, though we regret that the product did not meet your expectations and was found to be defective. We appreciate your understanding and want to ensure that all of our customers have a positive experience with our products. We have taken note of your situation and will use this information to improve our quality control processes. If there is anything further we can do to assist you, please do not hesitate to reach out. Thank you for your feedback.