bad umbrella, breaks with a even slight gust of wind, free returns isn't really free

the order was delivered to the wrong address.. 2 agents i dealt with were not sounding supportive at all... hoever I spoke to Veronica (hoping I got her name right) and she was able to refund me and help me put this behimd me... thanks to Veronica for helping me bring a closure but i wasted a week waiting for a product that I am still without and will now look elsewhere for it as I need it for the weekend.

Reply by our customer service

Hi. We appreciate you taking the time to share your feedback and being so open with us. We're sorry to hear you had such a frustrating experience and that we didn't meet your expectations at this time. If there's anything that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you.

Product delivered with package broken and repacked. No invoice or manual inside. Do not know any parts missing or not.

Reply by our customer service

Hi there, Thanks for sharing your feedback. I'm sorry that we didn't meet your expectations. If you have any other questions, you may reach out to us by submitting an online inquiry support@shopperplus.com , initiating a chat or by phone at 1-866-979-7463. We'll make sure to take note of this. Thank you.

We have ordered 20 umbrellas and we only have received 11 plus 1 broken one

Reply by our customer service

Hi Paul, Thanks for sharing your feedback. We are sorry to hear that you didn't receive what you have ordered. I see you spoke with one of our representatives in regards to this, if there is anything else that we can help you with, please let us know.