The bottle cap came loose, contaminating the mailbox and getting it and other purchase box wet.

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "LVB-16091331-Vanilla." Please know that we have sent you an email with regards to this matter for further assistance. You may also call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you!

Doesn't smell the best.

Reply by our customer service

Hi there, Thanks for sharing your feedback. If you have any other questions, you may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

The scent is strong and offensive to some.

Reply by our customer service

Hello, we are sincerely sorry the scent is strong on the hand soap. If you have any questions, please feel free to contact us by email (support@shopperplus.com), by chat or by calling us: at 1-866-979-7463

No idea why they shipped this unnecessary bag

Smell is too strong

Reply by our customer service

Hello, we are sincerely sorry to hear the smell is too strong for you. If you have any questions, please feel free to contact us by email (support@shopperplus.com), by chat or by calling us: at 1-866-979-7463

Smell is too strong and doesn't feel soapy

Reply by our customer service

Hi there, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the product. I'm sorry that we didn't meet your expectations at this time. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email at support@shopperplus.com Thank you!