READ the fine print - I didn't, so wasted my money as product NOT returnable. Product NOT compatible with any version of Windows sold since 2009 (Win7, Win8, Win10, Win11). Who would expect a product to be sold that works ONLY with versions of Windows that were End of Life in April 2014 and earlier?

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did not serve my purposes

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Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our 24 hours customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ).We are more than happy to help you here .Best regards