Received a week ago and found that one of the top end caps was broken in transit. Contacted Service and showed photos. They responded immediately and that they will ship a replacement end cap in two days. Indeed, Fed-Ex delivered in two days. Exemplary service! Unfortunately the new end cap center core is slightly larger than the original one. I needed to use my Dremel to shave off a bit of plastic to fit. All good now. The ladder itself is well made and function smoothly. However make sure each extension has clicked into place at both sides to lock up at both sides before stepping onto the ladder. Retracting is easy, just press the two buttons to let the weight to collapse the upper sections. The impact of the collapsing upper portion is quite loud because the bumpers are made of hard plastic, instead of rubber bumpers. A good design for average day use. Very portable.

Purchased this telescoping ladder based on the positive reviews here. A quick glance of this new ladder shows the locking tabs are made of plastic so don’t know if they will hold up in extreme cold weather or from repeated use. Next, it appears this ladder can not be closed (collapsed) from the middle or from any random location?!? Upon trying to close a section it stays partially open and you must press the next (lower) rung to allow the ladder to close?!? Raising the ladder also doesn’t seem to be very intuitive as one would expect. A person would expect to raise the top rung until the proper height was achieved. This ladder doesn’t operate that way and you must raise the ladder from the bottom up! Perhaps all of these ladders operate in this fashion?? I don’t know because I’ve never owned one before. All of the ladders I have are A frames, shuttle style, and 1-4 step varieties. The steps on the ladder are extremely narrow so will require wearing hard soul boots if standing for any amount of time. Closing the ladder is also a little dangerous as you must have someone either to help hold the next rung or try to balance pushing the two locking clips while sliding the ladder frame. This will take some practice and trials for many but once done a few times it should be safer to complete this task. On a more positive note the ladder is rather light while balancing overall strength given its design. This makes the ladder easy to carry by anyone. Since the ladder can be collapsed this makes it very easy to travel with in a vehicle. The ladder comes with a Velcro strap that seems to work but don’t count on it to secure it closed in transit. It’s best to use a length of rope to keep the entire assembly closed as there isn’t any safety (closures) in place! Meaning if the Velcro isn’t present and the ladder is in a vehicle and there is a sudden stop the ladder can expand! Costco sells a similar design for 3 times the cost and will pick one up to see how it’s designed and made. If it shows it’s superior in fit & finish this one will be used for extremely light duty.

bien pratique et de bonne qualité.

Good construction

working on it for couple days, easy to extend and retract, ready the instructions, be careful when retract, keep your fingers clear of the steps as described on the instructions. Recommend, well made ladder.

I’ve been looking for this ladder for years. Always a little More than I wanted to pay. Bought a different ladder a few years ago and when this one came on sale, I grabbed it.