One of the glass charms was broken. I ordered 3 sets. Given the expected use, (i.e. ability to discern in a group which glass is yours) one would expect that an effort would have been made to ensure that the three sets were different. I received two the same so can't really use the third set . I guess they're spares.

Réponse de notre service à la clientèle

Dear customer, Thank you for leaving a comment on this item. Please note that it is the randomized style, in this case, we cannot guarantee that all the 3 sets will be different. Our agent will contact you by email for the broken glass charm. If you have any other questions, please let us know. Thank you.

One charm was broken and one was chipped. I got the flower one and all 6 were different sizes. Customer Service was good at providing a refund. Even with the issue of broken charms I would have liked to order multiple sets in different styles but this isn't something that you would want duplicates of. Wish there is an option to select specific styles.

Réponse de notre service à la clientèle

Dear Carol, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "Glass Wine Charms 6Pcs/Pack, 1 Randomized Style Per Pack Between 6 Styles". We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about our products, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca as soon as possible for us to assist you further. Thank you!