Although this is marketed as a "Towel Rack" I've installed this in my tub to hold my wash cloth after I finish bathing. Stainless steel is able to tolerate a moist environment. For this application it is working well for me. The only installation step worth mentioning is that I needed to create a paper template for where the pair of circle mounting brackets would go so I knew where to drill the pairs of holes for securing this.

The towel rack is smaller than I imagined (I'll admin, I'm not very good at picturing the size based on given measurements). No instructions are included, although it's pretty straightforward on what needs to be done. Just comes with four screws and drywall inserts. Would have been nice if it came with a template for where to screw the mounts on the wall. You could probably make your own by placing a piece of paper on the backside and just poke holes for where the screws go. As for quality, I would say its questionable. The included screws were very low quality. Only one of them have a tip sharp enough to go into the drywall. I ended up using this one screw to make all the holes. One of the rack/bar on mine also came dirty with some small rust spots. I was able to clean most of it off simply by wiping it with a damp paper towel. Also, the racks/bars in mine were fairly loose. Moving one of them would move the others. I tried to tighten the whole thing, but this just causes the mounts to be out of place (imagine it like a very long screw and nut). Overall, it's just ok. It does what it's supposed to.

Réponse de notre service à la clientèle

Hello, Please always call us regarding these types of issues, there is a warranty. The number is 1-866-979-7463. Thank you.

The order came defective. And now it cant be returned or exchanged.

Too small for a basic towel

Good quality

Good quality. It works very well.