Been buying replacement cartridges for my inkjet printer for years from this store, never had any issues except for the fact that these cheaper cartridges require constant cleaning cycles to be run on my printer if not used for a few weeks. This Magenta cartridge was bought as part of a pack recently and was not recognized by my printer therefore had to be thrown away.

Reply by our customer service

Dear Customer, Thank you for choosing Shopper + Family. Very sorry for the inconvenience. We have emailed some troubleshooting to you for this kind of issue. If that doesn't help, we will replace or refund it . Thanks and best regards