Fails to pass through 4k, whether it's 60fps, but even had some trouble with 24fps. It only worked with 1080p sources which is disappointing in this day and age. Have already got a refund, and primecables was very understanding. I imagine for 1080p it would be a 4 star product, but the major flaw is in the swivel part which is prone to wearing out the wires and breaking eventually.

Reply by our customer service

Thank you for your feed back. We are sorry to hear you are not satisfied with our services. Please feel free to call us at 1-866-979-7463 or contact our customer service team via chat or email at support@shopperplus.com if you need assistance. Have a good day!

the product in the video is different from the actual product. when I swivel the adapter, I could only get 90 degrees, but in various directions rather than the advertised 360 degrees

Reply by our customer service

Dear Elie, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "HDMI® Port Saver Adapter (Male to Female) - 360 Degree Swiveling Type - PrimeCables". We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about our products, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca as soon as possible for us to assist you further. Thank you!

Be careful. The videos and the pictures seem like two different products. It's a bit misleading. I was expecting something like the one in the video, but received the one in the pictures. The one I received does not do 360 degrees at all.

Reply by our customer service

Hi Pascal, thank you for having this address to us. Please send us an email at support@123ink.ca or by calling us at 1-866-979-7463, or by contacting our customer service by live chat or our online inquiry system to help you solve this matter. Thank you.

This item does not match the description or the video on the page. It does match the picture and only replaces a 90 or 270 degree adapter. It cannot swivel to replace a "right angle" adapter like this one: https://www.primecables.ca/p-311172-cab-4860-hdmi-right-angle-port-saver-adapter-male-to-female-270-degree-vertical-flat-right-primecables

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards