First time I'm dissatisfied with this product. Put all new cartridges in and each color is very light?? Almost as if the cartridges did not get filled. I have been using moustache for a few years never had this happen.

Reply by our customer service

Hi, We are sorry to hear that the color of each cartridge was very light. We would love to rectify this issue and find a solution for you. you may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

My printer does not recognize it as a hp cartridge

My printer does not recognize it as a original hp cartridge.

Correct

Print is light - Black comes out gray

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "Compatible HP 126A CE310A CE311A CE312A CE313A Toner cartridge Combo BK/C/M/Y - Moustache® (CE310A-CE311A-CE312A-CE313A-Combo)". We're so sorry that we didn't meet your expectations for this product at this time. For further assistance with regards to your concern, you may call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca. Thank you!

Mon imprimante HP me dit: Ce sont des cartouches non de la Compagnie HP mais ils me les passent quand même et pour mes besoins à moi elles sont suffisantes. Pour un autre elles ne suffiraient pas car elles tachent la feuille.

Reply by our customer service

Bonjour, Merci d'avoir écrit, nous apprécions vos commentaires. Si vous avez un problème avec ce produit, n'hésitez pas à nous contacter au 1-866-979-7463 ou par courrier électronique à support@123ink.ca