WARNING: INCORRECT SIZE FOR PILOT HOLE! I just received this after a very quick delivery time, fully read the instructions and went ahead to install it. Only to my frustration that the installation instructions for wood studs, which directed users to drill a pilot hole of 1/4" (6mm) and 2" (50mm) deep is completely wrong. The lag bolts provided are 1/4" size, which I realized after the fact when I drilled the pilot hole of 1/4" according to instructions, and the bolt slid into the hole effortlessly. Frustratingly with all my holes already pre-drilled and measured, I had to go out to my home store to buy larger lag bolts, and even then it's not ideal because the size of lag bolt required for a 1/4" pilot hole is HUGE, and would not fit through the holes of the wall mount without drilling. This is extremely dangerous if somebody were to install it per the instructions and not have it secured properly.

Reply by our customer service

Hi. Your feedback is important to us. Thank you for taking the time to let us know your comment. We're sorry that we didn't meet your expectations for this product at this time. If there's anything that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you.

The arms besides the tv keep moving its level. Tv always look crocked.

Reply by our customer service

Hi there! Thank you for giving us your feedback it's unfortunate to know that the item didn't meet your expectation but if you need any help please send us an email at support@123ink.ca or by calling us at 1-866-979-7463, or by contacting our customer service by live chat or our online inquiry system. Your business is important to us and we'll be glad to assist you with it.

seems flimsy to me. hope it stands up

Reply by our customer service

Hi there! Thank you for giving us your feedback it's unfortunate to know that the item didn't meet your expectation but if you need any help please send us an email at support@123ink.ca or by calling us at 1-866-979-7463, or by contacting our customer service by live chat or our online inquiry system. Your business is important to us and we'll be glad to assist you with it.

I am not pleased with this mount. It does not seem to be that strong.

Reply by our customer service

Hi leonard , Thanks for sharing your feedback. If you need any assistance in regard to this wall mount you recently purchased, please do not hesitate to contact us. You may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

I found it to be very flimsy and would not trust it to my 60" TV. However, the delivery was fast and the return process very simple and free.

Reply by our customer service

Dear customer ,thanks for your kind reviews .I am glad that we have resolved the issue for you .Any concern ,please feel free to let us know .Best regards

The order was processed quickly and efficiently. The mounting screws (to mount onto the wall and into the stud) that come with this product are terrible as they break when put into a stud. I had 3 that broke and had to go and buy my own stronger mounting screws. Cheap hardware that comes with it.

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any concern ,could you contact our 24 hours customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ).We cover life time warranty for this wall mount .We may give you some credits for the inconvenience .Best regards