L'imprimante bloque continuellement. J'arrive pour imprimer ça bloque mon ordinateur. J'ai ré-installé le logiciel 3x et après quelques impressions, le probléme revient. Je l'ai fait sur mon Laptop avec W10 et sur un ordinateur avec W7 standard et même problème. J'ai appelé le service à la clientèle et ont m'a répondu que je pouvais retourner l'imprimante avec le transport à mes frais et une charge de 30% comme frais de restockage... Méchant Service

• After many years of faithful service, I had to replace my original P2500W although the price had tripled. Hooked it up, ran the install and nothing worked. • Hmm. Three times the price and not working. • Buying a membership to Shopper+ promised a $45 discount which never appeared on the invoice. • After over two weeks, my request to speak to a supervisor has still not been answered. • Several failed trials with tech support, a courteous and knowledgeable person, gave me a partially working printer. • Some days later I retried the install. After multiple failures, it installed successfully. • Thus, not a tech support issue, but an install problem. • Prior to this charade I used to recommend the Pantum printer.

I purchased this printer 10 days ago. The delivery was fast. I have problem with the installation, I couldn't installed through USB and WIFI. After few times contact technical support and customer service, the problems couldn't be solved, so i decided to return. More headache is on the returning process, no customer service can decide to give me return, whatever you talk to them they just listen. I have no idea how to do business. I want my money back!!!!!!!!!!!

Reply by our customer service

Hi. Thank you for sharing your feedback for Pantum P2500W-P2511W. We're sorry to hear that it wasn't up to your expectations. We are looking into this issue and hope to resolve it promptly and accurately. Thank you.

Useless when one does not have a computer, only a tablet.There is no pantum app that can be download to the tablet, so impossible to the printer on the router. Works if we either connect it directly with a computer with a cable, or do wi-fi direct without internet, so if the document to be printed is on One drive, it is not accessible. Totally useless if you do not own a computer.

Reply by our customer service

Hi, We apologies that the printer is not working without a computer! I have sent you a email and I am waiting for your response.

Je pensais que c'était une imprimante couleur, quelle déception, c'est pour cette raison que je l'ai retourné

Reply by our customer service

Bonjour, merci de votre advice. Si vous avez d’autres questions, n’hésitez pas à nous contacter par courriel (support@shopperplus.com), par chat ou appelez-nous : 1-866-979-7463

Je n'arrive pas à l'installer: j'en aussi peine à lire c'est trop petit pour moi. j'ai realisé que je ne peux pas copier ni scanner. Je suis très déçue, j'avais déballé. un une cartouche d'encre! Comment faire pour retourner le matériel.