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Full Motion Dual Screen Desktop Mount for 10"-27" Monitors, Aircraft Aluminium, White - PrimeCables®

Reviewed by137customers
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  • 1 /5

    By

    from Ontario

    Thanked 0 times for 1 review
    Jul 08, 2021

    Do not buy - this can't hold my 24" 5lb monitors up. The monitors keep tilting down slowly throughout the day even though I have tightened the springs fully. Regret purchasing this such a waste of money

      Reply by our customer service

      Hello, We are very sorry to see you were not satisfied with the quality of this mount. One of our customer service agents will be in contact with you shortly for further assistance. if you wish to reach us directly please feel free to call our customer service line at 18669797463. thank you

      Was this review helpful? Thanks (0 people thanked s****s for this review)
    • 1 /5

      By

      from Quebec

      Thanked 0 times for 1 review
      May 12, 2021

      The product does does withstand the weight of 27” monitors (as it says) or I received the wrong part... but when I tried to get a refund and/ or instructions on how to return it, I was told to take pictures or videos of the item not working. By this time, I had received a better product and had installed the entire streaming set-up. I did not want to unplug everything. Because of this, I have had no more replies from Shopper plus. Bad service. Not sure about product because I could not use it.

        Was this review helpful? Thanks (0 people thanked guest customer for this review)
      • 1 /5

        By

        from Quebec

        Thanked 0 times for 1 review
        Jan 15, 2021

        1. even the stand come from the monitor is taller than it, if you are looking for extending the height dont buy it. 2. the left most upper part of the mount is blended, resulting from bad production quality . 3. it has to screw really tight inorder to hold weight, my aoccq27 drops.

          Was this review helpful? Thanks (0 people thanked guest customer for this review)
        • 1 /5

          By

          from Quebec

          Thanked 1 times for 2 review
          May 25, 2020

          Very dissapointed, I installed 2 27inch screens and it literally took hrs to align them correctly by tightenning and un tightening the screws in the arms... 2 days later one of the screens has already moved and is no longer aligned as it was. Overall Id return the product but dont feel like waiting in line to go to the post office and deal with returning something during the pandemic so ill keep them but I dont recommend these to anyone who wants something easy to install and readjust.

            Reply by our customer service

            Hi Sandro, Thank you for posting a review and we’re sorry to hear that the monitor mount you purchased was not of the quality you expected. If you'd like to discuss this matter further, you may reach out to us by submitting an online inquiry, initiating a chat, or by phone at 1-866-979-7463.

            Was this review helpful? Thanks (1 people thanked sandro_d for this review)
          • 1 /5

            By

            from Ontario

            Thanked 2 times for 1 review
            Apr 07, 2020

            I was given the defective mount. One arm is completely stuck and L Key that came along with it does not work as well. I requested for the refund and I was told to upload a video. When I tried to upload the video, the website says Video is not accepted. Only accepted format is jpg, tif, jpeg. I am having a really hard time requesting for refund. I will not recommend this product to anyone.

              Reply by our customer service

              Hi Devinder, Thank you for posting a review and we’re sorry to hear that the desktop mount you purchased was not of the quality you expected. One of our agents is reviewing this case and will get in touch with you asap. You may also reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

              Was this review helpful? Thanks (2 people thanked devinder_b for this review)
            • 1 /5

              By

              from Ontario

              Thanked 0 times for 2 review
              Nov 28, 2018

              This monitor mount looked great when I opened the box. Looks tough and sturdy. Well, putting it together was easy enough. But then I tried to adjust the height arms and all hell broke loose. The adjustment screw for the monitor arm height is crap; the mechanism is locked up and doesn't adjust in either direction. Firstly, they used the wrong screws when building it. Either that, or they have a misprint in their instructions (in which they say to use the larger allen key for the bigger screws...but the one on the arms for height are the smaller screws). Second, the arms do not hold weight. Third, the adjustment screw for the height locks up, doesn't adjust and results in ruining the screw when trying to adjust it making it impossible to work with. I hope this is just one bad lemon and that a replacement will have the correct screws... or at least an adjustment mechanism that works without breaking itself (through normal use)

                Reply by our customer service

                Dear customer, Thanks for your feedback. Please feel free to contact our customer service for help. You can reach our customer service by calling the toll free number 1-866-979-7463 (from Monday to Friday 24 hours ) and sending questions on our inquiry system or going live chat with us . Best regards.

                Was this review helpful? Thanks (0 people thanked alexsei_a for this review)