Don't ruin your desk with this product, read before buying. Cannot recommend this item as this damages your desk. I never noticed it as the mount was on my desk, and it took a few years when I decide to take this down that I noticed the screw leaves a dent into your desk. My desk top can't be replaced as it's a discontinued desk top. I spoke with a representative (Michael Ma) to see if I can just get the right screw so I'm not damaging another part of the desk when re-mounting my new monitors. They refused as it's "30 day" warranty. However, at the time of my order from years ago, this was stated as a Life Time warranty. No compensation to my desk, nor even a replacement part as the minimum. Nobody puts on and takes off a monitor mount within 30 days to notice a dent in their desk; If it works, they leave it on.

Reply by our customer service

Hi. Your feedback is important to us. Thank you for taking the time to let us know your comment. We're sorry that we didn't meet your expectations for this product at this time. .If you have any questions or concerns about our products, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com for us to assist you further. Thank you.

Terrible product, waste of money. Not height adjustable and the rated weight is inaccurate. I’m unable to use my 27” Dell monitor without it falling face forward. Even with bolts tightened, it tilts forward. Useless product

This item can definitely be made out of lighter material instead of weighting 10-12 pounds. I would even pay more money if it were lighter. I bought the laptop attachment plate which is extremely heavy as well causing the piece that rotates the laptop up and down to not be secure enough. My laptop is 15” so it should work fine. I had to lower the bar so my desk would stop the laptop from hanging down which defeats the purpose. Disappointed with this purchase.

Montage facile mais pour l'ajustement de l'écran très difficile à garder la position et il faut avoir un clé qui n'est pas fournie dans le kit.

my arm arrived broken the knob was loose after tightening it get loose. I requested a refund.

Reply by our customer service

Dear customer ,thanks for your kind reviews .I am glad that we have resolved the issue for you .Any concern ,please feel free to let us know .Best regards

They changed this product from what they were selling last year (2018). I purchased two units in 2018 and they worked perfectly and are super stable. The one I just received this year (2019) had loose nuts, stripped screws and was shipped used even though I paid for a new product. Primecables is sending me another unit, free of charge, however I feel this review fairly reflects the burden you might have to go through if you purchase this product. Its a shame really since the prices are great on this website.

Reply by our customer service

Hello Jonathan, Thank you very much for your review. I really appreciate you bringing this issue to our attention. Your feedback helps us improve. Please feel free to contact us at 1-866-979-7463 with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our product