The rating mostly is for the service. I had problem after the desk frame been assembled without the desk top as I want to test if it’s working properly. It turned out the frame didn’t go up and down as described. I called the service and was asked to shoot the problem video and sent it by email. I did right after the call. However, I didn’t get any reply or update for three business days. I tried to contact via the live chat couple times but nothing they could help. Only thing I can do is waiting without a time frame. I end up to install the desk top no matter it work or not because the poor customer service makes me believe it would be hard to return it. Luckily, after that the desk top on, it works ok. Finally I got reply email about the issue on day 10.

Nice product sturdy. Surface is a nice finish, the only turn down is the two pegs that are supposed to join the two panels , as well as the two thin flat bracket are not sturdy enough , I guess to have put longer and thicker would not have been a great expense , considering the rest of the nice quality of the assembly … Dpesking about the wooden dowels , I might suggest that those have drilled the holes deeper and to have put at least four of them on a larger diameter will not have the two panels bent as shown on the picture … then to correct this I had to put a piece of wood against the Center metal post to avoid having a bend on the surface … In a word people who have design were lazy on that part ?? Or did assemble the full desk to experience it ?? Giving a 3.5 for the design but a 5 for the finish product after assembling

A bit disappointed because I bought the 3rd gen, and it's way better. This one doesn't have a memory function and is less sturdy.

Reply by our customer service

Hello Thank you for sharing your feedback. If you have any other questions, you may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463

(+) Très joli, épuré et solide. Facile à assembler à une personne. Permet d’avoir un très grand bureau! Parfait pour deux enfants côte à côte. ( - ) Monte et descends seul lors de l’ajustement (même sans plateau). Je dois appuyer à plusieurs reprises afin d’aller à la hauteur désiré. Les mémoires ne fonctionnent donc pas lorsque la hauteur est trop loin de celle demandée.

Reply by our customer service

Bonjour Merci d'avoir pris le temps de nous laisser un commentaire. Si vous avez d'autres questions, n'hésitez pas à nous contacter en soumettant une demande en ligne ou par téléphone au 1-866-979-7463.

Excellente qualité mais je trouve que le panneau en 2 parties bouge beaucoup avec du poids. Je crois que je vais devoir le solidifier pour éviter qu'il bouge au centre

Ok for a discounted price of 100.

Reply by our customer service

Hello, thank you for your feedback about the price. If you have any questions, please feel free to contact us by email (support@shopperplus.com), by chat or by calling us: at 1-866-979-7463