Very disappointed with this purchase. The app to control these outlets crashes immediately upon opening. While the reviews for these outlets are positive, the reviews for the app are dreadful with many of the latest reviews complaining about the app crashing as soon as you open it.

Reply by our customer service

Dear customer, Very sorry for the inconvenience. Please feel free to contact our customer service for help. You can reach our customer service by calling the toll free number 1-866-979-7463 (from Monday to Friday 24 hours ) and sending questions on our inquiry system or going live chat with us . Best regards,

Le produit est discontinué je suis déçu ☹️

Reply by our customer service

Bonjour, Nous sommes désolés, svp regarder sur notre site web pour d'autres options: https://www.primecables.ca/c-19411-smart-home-product-livingwise

I cannot connect it to my Google home because the app does not work! I will be returning this

Reply by our customer service

Dear customer. Thanks for your feedback. please feel free to contact our customer service for help. You can reach our customer service by calling the toll free number 1-866-979-7463 (from Monday to Friday 24 hours ) and sending questions on our inquiry system or going live chat with us . Best regards.

The physical device appears to be of solid construction, however the app simply doesn't work on my popular Android phone. It immediately crashes upon opening and most of the reviews of it say the same. I was able to get the iOS version working, but then the app doesn't support non-broadcasting SSID networks. I will update this review if the app ever works. These are sitting on a shelf until then.

Reply by our customer service

Dear customer, Thank you for your review and really sorry for this inconvenience. Please contact our customer service to get any help. Best Regards,

This product has no CSA ULC or ETL approval if use of this device results in a fire in your home you may have insurance issues as a result I have not plugged them in, disappointing that they are being sold in Canada

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our 24 hours customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards

THey do not work. Well the app does not work. Online all you read is how these work for a week or 2 then just stop working. Do not waste your money.

Reply by our customer service

Dear customer, Very sorry for the inconvenience. We will try our best to improve our products. Please feel free to contact our customer service to return this product. You can reach our customer service by calling the toll free number 1-866-979-7463 (from Monday to Friday 24 hours ) and sending questions on our inquiry system or going live chat with us . Best regards