The black cartridge was missing the small felt pad on the ink hole. I managed to rescue the pad from my old cartridge and transfer it to the new one. It works, but the quality isn't great. Grrrrrrr. Doug

Cartridges did not work, printer would not recognize, even when set to factory default settings. waste of money.

Reply by our customer service

Hi, We are sorry that the cartridge was not recognize by your printer. I will send you an email and have this issue rectify

Cannot review since did not get my order yet! Can you verify if the order was shipped and delivered?

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "902XL BK." We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about our products, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com as soon as possible for us to assist you further. Thank you!

not happy ordered cartridges Feb. 20/23 still have not received. Can you please tell me where they are? Thanks Roger Ladouceur

Reply by our customer service

Hi there, Thanks for sharing your feedback. I'm sorry that we didn't meet your expectations. If you have any other questions, you may reach out to us by submitting an online inquiry support@shopperplus.com , initiating a chat or by phone at 1-866-979-7463. We'll make sure to take note of this. Thank you.

Les cartouches ne sont pas reconnues par l'imprimante malgré le fait que toutes les instructions ont été suivies.

product arrived and were the wrong cartridges in the right boxes, took days of back and forth to get a return shipping label

Reply by our customer service

Hi there, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the product. I'm sorry that we didn't meet your expectations at this time. On the other hand, I'm happy to know that your concern has been taken care of already. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email at support@shopperplus.com Thank you!