Worst shopping experience in a very long time. I ordered this chair and 2 other items on September 2 and received them on September 5. When I unpacked the chair, I noticed that there was a hole in the mesh of the seat and another one right in the middle of the headrest. I immediately reported the defects by completing a return ticket on the seller's website. No reaction from shopper+ other than removing the "365-day warranty" and replacing it with "discontinued" in my order history. I waited a week and then decided to call them. The customer service lady seemed understanding but wanted to bypass my request. I want to return the chair because I consider that delivering merchandise with holes is a lack of respect to the customer and suggests that there is no quality control. On the other hand, the lady offered to replace the headrest to solve the problem. It's as if I had to keep merchandise with defects!!! She promises to talk to her manager and get back to me with a solution the next business day. After another week, I've had no communication. I wrote to them to follow up but no response! From that moment, I understood that shopper+ has little regard for its customers and that you have to harass them on the phone every day and make complaints everywhere to be heard. That's what I'll be doing! TO BE CONTINUED...

IT IS VERY CHEAP MATERIAL, AND THE HEAD REST CAME WITH TWO HOLES IN IT, CHECK THE PHOTOS

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the ""Adjustable Mesh Luxurious Office Chair with Footrest - Black"". We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about the said item, you may call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you!

Les appuis-bras vont pas assez haut et ne sont pas amovible. Pour le prix, avoir du j’aurais acheté un autre modèle

Reply by our customer service

Bonjour, Nous sommes désolés de savoir que la qualité de la chaise ne vous convient pas. Je vous ai envoyé un courriel et j'attend votre réponse!

awful product

Reply by our customer service

Hi there, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the product. I'm sorry that we didn't meet your expectations at this time. Please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email at support@shopperplus.com and we will try to help you out with whatever issues you are having.

Back, Seat and Feet rest not comfortable, one arm was damaged, and quality not good definitely not recommended

Reply by our customer service

Hi there, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "Adjustable Mesh Luxurious Office Chair with Footrest - Black - Moustache®". I'm sorry that we didn't meet your expectations for this product at this time. On the other hand, I'm happy to know that you're concern has been taken care of already. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email at support@shopperplus.com Thank you!

I bought this chair in April of 2019 and it has been fantastic....until the pneumatic height cylinder started slipping a few months ago. This renders the chair practically useless. Customer support said that 'the warranty has expired and there's nothing we can do'. I asked if there is a replacement part I can buy so the chair doesn't end up in a landfill after less than 2 years of use...still waiting to hear back. I was thrilled to support a Canadian company with this purchase, but not thrilled with the support after the product failed and hope others do not have the same experience.

Reply by our customer service

Thank you for your feedback. I am sorry to hear you are not satisfied with our products. Please feel free to contact our customer service team by phone 1-866-979-7463, via live chat or email support@123ink.ca. Thank you!