doesn't recognize the device after coming back from sleep

Reply by our customer service

Hi there, Thanks for sharing your feedback. I'm sorry that we didn't meet your expectations. If you have any other questions, you may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

I plugged it in my laptop's USB3 outlet and connected my cell phone and a portable hard drive to this hub. It slowed down Windows Explorer almost to a standstill. It also caused a lot of flickering in Windows. My laptop only worked after it was unplugged. V frustrating. Maybe because this one is not powered. Thinking of returning it. In the meantime, it may only be good to use as a 4-way "charger" for cell phones.

Reply by our customer service

Hi Greg., Thanks for sharing your feedback. If you need any assistance in regard to this 4-Port USB 3.0 High Speed Portable Hub, you recently purchased, please do not hesitate to contact us. You may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

Pros: Devices will work when connected to it. Cons: It identifies itself to my computer as my mouse dock (icon, name ect. The program for my dock thinks its the dock) This issue persists when its the only thing plugged into the computer and connected to another computer thats never had the dock plugged in. Because of this i get the odd issues with my dock, even when its not running through the dock. I have contacted support about this and their response was "its passive so it cant do that". Well windows and a 3rd party program all tell me i have 2 mouse docks now. In short: Even if this one does work, their support isn't gonna care about helping you fix the problem so hope you get one without problems cause then you will get exactly what you want. If it doesn't work i hope you bought one from another place.

Reply by our customer service

Hi Spencer, Thank you for posting a review and we’re sorry to hear that you have had issues with the 4-Port USB 3.0 High-Speed Portable Hub you recently purchased. If you'd like to discuss this matter further, you may reach out to us by submitting an online inquiry, initiating a chat, or by phone at 1-866-979-7463 and we'll be happy to help.

Only 2 ports are USB 3 capable, and 2 ports don't see USB 3 devices. I tried multiple USB 3 devices. All devices worked in the host USB 3 port..All 4 ports see USB 2. SAD! I already have USB 2 hubs..So I used 1 USB 3 port to get 1 Additional USB 3 port, very poor investment

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards

Does not work with my computer and printers and everything... Should have read more to know it could be non compatible...

Reply by our customer service

Hello! Thank you for leaving a comment on this product. We are sorry to hear that you had a bad experience with the hub. We will send you an email to help you from there.

It did not work. Prime Cables gave me refund asap. Did not need to go thru the hassle of returning it - just tossed it into garbage.

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our 24 hours customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards